"The VRQ can accommodate service animals that are properly registered, but having dogs at the shelter, located in a former motel off Tunnel Road, can be problematic because men initially are sharing a room with three or four other veterans," said Scott Rogers, executive director of the Asheville-Buncombe Community Christian Ministry, which operates the VRQ.
According to the ACT article, Americans with Disabilities Act says service dogs are not required to carry registration papers. From the ADA FAQs “...such documentation generally may not be required as a condition for providing service to an individual accompanied by a service animal. Although a number of states have programs to certify service animals, you may not insist on proof of state certification before permitting the service animal to accompany the person with a disability." Facilities can exclude an animal when its behavior poses a “direct threat to the health and safety of others.”
Bracken, hurt his knee and back in a work accident while working in maintenance at a truck stop 17 months ago and has a card showing his dog is registered as a service dog with United Service Animal Registry. He says he showed this card to shelter staff, the VRQ disputes that version of events.Read the full article