First of all, I was struck by the institution of a parking fee to begin with. Isn't it enough that we locals and our non-local families patronize Grove Park Inn’s restaurants, gift stores, etc., spending our precious money? But that wasn't bad enough.
GPI's response to the woman was one of the most painfully arrogant things I have ever read. Some of these patrons that GPI is so happy can't afford to glimpse the magnificent inn aren't even fortunate enough to earn $10 an hour.
Shame on GPI's Ronald Morin for his careless attitude, and shame on GPI for allowing its nastiness to color such a fun family Christmastime activity.
— Janice Sutton