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RALEIGH – The N.C. Department of Environment and Natural Resources is reaching out to customers again to learn about their experiences with the agency and ways the agency can improve future interactions through an online public survey.
“We hope to show our customers we are serious about improving customer service,” said DENR Ombudsman Joe Harwood. “This is not a one-time thing, but an on-going effort to give our customers the best possible service so they can get back to business quickly.”
This effort is a follow-up to the customer service survey and listening sessions that DENR held in 2011. The survey again focuses on customer experiences at DENR and ideas for improvement. The data will be used to measure customer service changes since the last survey and identify areas for improvement.
To complete the survey, visit DENR’s survey site at https://www.surveymonkey.com/s/2013DENRCustomerService or you can find the survey on the home page of DENR’s website,http://portal.ncdenr.org/web/guest. The survey will be open through the end of May.
The survey was designed by staff members in DENR’s Environmental Assistance Center, which focuses on the needs of those customers who are frequently affected by environmental rules but lack the expertise and money needed to hire someone to guide them through the regulatory, permitting and compliance process. More information about the center can be found online at:http://portal.ncdenr.org/web/deao/ea/eac.