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Best broadband ISP in Asheville?
 
Jan 25, 2008  02:54 PM
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Hi,

After a decade away, I’m finally moving back to Asheville. Since I make my living online, I need a reliable and fast ISP. Cheap is always good too, but the other criteria are more important. Any suggestions?

 
Reply #1 • Jan 25, 2008  03:52 PM
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I have Charter, and I’ve never had a problem with it. Their customer service could be better, but the actual connection speed is fine.

 
Reply #2 • Jan 25, 2008  04:13 PM
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We dumped Charter and started using a small local business: Skyrunner. No installation, no bullshit- 50 bucks a month and we’ve had flawless, uninterrupted service.

 
Reply #3 • Jan 25, 2008  04:44 PM
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How much is Charter? And for each of them, have you noticed much downtime? Is delivery DSL or cable? So many questions! Thanks for your help.

 
Reply #4 • Jan 26, 2008  06:22 AM
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Skyrunner is wonderful! They hooked us up for a demo and I consistently got 6 megabits UP and DOWN… as soon as my T1 contract runs out, I’m switching. ... talk to Don Davis at Skyrunner, he’s got a very good service going.

It’s a wireless service. They have repeaters on Spivey Mountain, for example. My office is out in the West Buncombe area, about 7 or 8 miles from downtown Asheville. Get us at that fast a speed is darned impressive. Downtown he has pretty much saturated.

(Edited: 26 January 2008 06:24 AM by Ralph Roberts)
 
Reply #5 • Jan 26, 2008  02:25 PM
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Wireless sounds good. I’ll have to check Skyrunner out.

We’re going to be pretty close in, so hopefully reception would be good.

Thanks to all for the responses. They are very helpful.

 
Reply #6 • Jan 31, 2008  12:56 PM
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Ralph Roberts - 26 January 2008 06:22 AM

Skyrunner is wonderful! They hooked us up for a demo and I consistently got 6 megabits UP and DOWN…

6 megs up speed is very nice, is this the 50 per month package?

-Wil

 
Reply #7 • Jan 31, 2008  02:39 PM
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I’ve heard that Charter is sloooow and tends to black out. I’m with Bellsouth, which seems pretty consistent. But I’d prefer local.

 
Reply #8 • Jan 31, 2008  03:08 PM
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Looks like we’re going with AT&T;DSL. Would choose Skyrunner but we’re only going to be in this house for a few months before we (hopefully) buy.  They’d have to install an antenna, we’d have to get the landlord’s permission—just not worth the hassle. Would love to have Verizon FIOS but it’s not available at the Kenilworth house where we’ll land. They got killer ratings in a recent Consumer Reports.

Thanks for all the suggestions everyone. We return to Asheville in another 10 days. Whoopee!

 
Reply #9 • Jan 31, 2008  05:00 PM
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I have charter and to be honest they add all types of hidden charges. anyways I have the 5 meg package. Actual speed tested at DSLreports.com
Download: 1136 (Kbps)
Upload: 479 (Kbps)

lol

 
Reply #10 • Jan 31, 2008  05:38 PM
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Will - 31 January 2008 12:56 PM
Ralph Roberts - 26 January 2008 06:22 AM

Skyrunner is wonderful! They hooked us up for a demo and I consistently got 6 megabits UP and DOWN…

6 megs up speed is very nice, is this the 50 per month package?

-Wil

I doubt it… was not me that mentioned that price ... however, the price quoted was less than what we are currently paying for a T1.

 
Reply #11 • Jun 16, 2008  07:52 PM
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We have skyrunner at our business and they are great. We had some glitches at first and they were there in an hour, kid you not.

We have charter at home and...frequent problems, bad CS, extensive billing problems...they behave like old Ma Bell.

 
Reply #12 • Jun 17, 2008  09:15 AM
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Out where I live, I can’t get cable, DSL is not available, and regular wireless Internet services can’t even get close. Satellite reception is possible, but it’s pretty costly to get set up. I thought my only option was dial-up, but I recently found a great alternative available. Both Verizon and AT&T;(and possibly other companies) have Internet cards and/or devices that you either put into your card slot or plug into a USB connection that uses their cellphone wireless system to give you Internet access. I first tried a device from AT&T;(since I have an AT&T;cellphone) and had some problems with it, so returned it. Then I tried a PC card from Verizon and it works great! Both AT&T;and Verizon have rebates that basically give you the card or device free - then it’s 59.95 a month for unlimited Internet access. I know that’s a little steep, but if, like me, your only other choice is dial-up - and I don’t even currently have a land line phone - it’s worth it. You get service anywhere a cell phone works. So that means you could be even riding in your car and on the Internet (not while driving of course). It’s as fast as any DSL service I’ve ever had, and well worth the price as far as I’m concerned. The strange thing is, this type of service doesn’t seem to be advertised or very well-known about by most people.

 
Reply #13 • Jul 24, 2008  03:37 PM
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Edgy Mama - 31 January 2008 02:39 PM

I’ve heard that Charter is sloooow and tends to black out. I’m with Bellsouth, which seems pretty consistent. But I’d prefer local.

Then likely you heard wrong, perhaps you were listening to the hype from a DSL provider.  It is fast and reliable, and it has been a long time since I’ve had an outage.

 
Reply #14 • Jul 24, 2008  03:43 PM
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I know people who have had some problems, but i’m on the trifecta of Charter (Cable, Internet, Phone) and haven’t had a lick of problems and have even re-upped for the cheaper bundle… Most of the problems i’ve heard about is spotty installation, but mine was a dream.  After that i haven’t had slowness and i’m a many-hours-a-day’er on the internet and cableTV (at the same time with Helen doing the same on her Computer and TV).  I live in West Asheville, so maybe there’s other “cool zones” for Charter.

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Reply #15 • Aug 01, 2008  06:28 AM
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Will - 31 January 2008 05:00 PM

I have charter and to be honest they add all types of hidden charges. anyways I have the 5 meg package. Actual speed tested at DSLreports.com
Download: 1136 (Kbps)
Upload: 479 (Kbps)

lol

I have AT&T;DSL, I tested my speed as:

Download: 3704 kbps
upload: 415 kbps

With no issues to date with the service or billing. Surprise, surprise.

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